本文主题淘宝,淘宝站内,淘宝问答。
速卖通平台的卖家和买家一般都是通过站内信来沟通，那么面对不同的情况，需要发送不同的站内信，但是很多新手卖家没有经验，不清楚速卖通站内信怎么写，为了帮助大家解决这个问题，我整理了一些站内信模板，赶紧去看看吧!
站内信处理的基本原则
1、批发的站内信消息优先处理。抓住一个老客户，有时候可以顶你一天的销售额，要把更多的精力放在批发订单上，争取拿下批发订单。
2、如实回答，切勿忽悠。客户询问产品的相关功能，知道就是知道，不知道就是不知道，不确定就说不知道，一旦你说了可以支持，结果买回去用不了，速卖通纠纷退全款，妥妥的。(客户要懂产品+物流+销售等等)。
站内信分类及具体方法：
1、产品问题
问外观相关(尺寸，颜色等)
DearValuedCustomer
Thanksforyourgreatinterestinouritems,Wearegladtotellyouthatthismodelwehave4colors:Black,Green,Blue,Red,andallthecolorinstock,youcandirectlyplacetheorderinmystore.
Oncewereceivethepaymentfromyourside,wewillarrangetheshipmentforyouASAP
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
询问是否有库存
DearValuedCustomer
Thanksforyourgreatinterestinouritems,Infactthisisareallynewiteminthemarket,Wejustsellout,sothenewstockwillarrivein2weeks,Butyoucanplaceanorderfirstinmystore,Oncewehavenewstock,WeneedsendalltheordersaccordingtoOrderDate，earlyorders,weneedshipitfast.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
询问产品功能
DearValuedCustomer
Thanksforyourgreatinterestinouritems,itcanconnectwithtwodeviceatthesametime,Butwehavetestedit,Whenyouconnectwithoneheadphone，thesoundqualitywouldbemuchbetter.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
询问产品折扣(利润高可以考虑折扣)
DearValuedCustomer
Thanksforyourgreatinterestinouritems,SinceyouarealreadymyVIPCustomer,wejustapplythediscount$2foryouforthisitemfrommycompany.
Afteryouplacetheorder,plsdonotpayitfirst,Trytoleavememessage,sowewillchangethepriceto$**foryou,andthenletyoufinishthepayment.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
询问产品批发
Dear****
Thanksforyourgreatinteresttomyitems,InfactyourarealreadymyVIPprice,beforeyouhaveboughtmanytimesinmystore,soijustapplytheVIPpriceforyoufrommycompany,AlsowehaveourownfactorySowecanarrangeitfastforyou.
Eachwecanselluonly$**,So**pcspriceis$**,Andiconfirmitwithmyshippingcompany,youneedpaytheTNTshippingfee$**,so**pcstotalpriceis$**,whenuplacetheorder,donotpayfirst,leavememessageletmechangethepriceforyou,afterichange,iwilltellupay,andprioritytosendyourorder.
Ifyouhaveanyquestions,pleasefeelfreetocontactuswaityourkindlyreply,thanks
2、物流问题
询问发货时间
DearValuedCustomer
Thanksforyourorder,Infactwehavereceivedyourmoney,UsuallymycompanyQCneedtestitcarefullybeforeweshipping,Becauseweneedguaranteebetterqualityandwellpackageforyou.
Totallyweneedarrangeyourpackagewithin2days,Neverworrythat,Onceweshipped,weneedupdatethetrackingnumberforyou,andgiveyoutherackingwebsite,soyoucanknowyourpackagewhereitisgoingon.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
询问是否支持本地配送
DearValuedCustomer
Thanksforyourgreatinteresttomyitems,ThisitemswehavemanyinstockinRussianWarehouse,WecanshipitforyoudirectlyfromRussianWarehouse,Soyoucanreceiveitreallyfast.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
运送时效(小包)
DearValuedCustomer
Thanksforyourgreatinteresttomyitems,UsuallywesendittoyoubyAliExpressStandardShipping,ThisisAliexpressOfficialShippingWay,Accordingtomyexperience,itwilltake3~4weekstoyourlocalplace.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
3、售后问题
质保时间(1年)
Thanksforyourgreatinteresttomyitems,AlltheitemsinmystoremycompanyQChavetesteditcarefully,andwecanprovideyoutheguaranteefor1year.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
支持本地退货
DearValuedCustomer
Thanksforyourorder,InfactyoucanseewesupportdomesticreturninRussian,Ifyoureceivetheparceldonotlikeit,youcanreturnittoAliexpressRussianWarehousewithin7days.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
海外仓选择不了
DearValuedCustomer
Reallysorryfortheinconvenience,JustbecausewehavesetsomeremoteareafromMoscow,CannotshipitfromRussianWarehouse,ForlongaddressfromMoscowiseasytolosethepackage,alsobuyerneedpayhighshippingfee,soyoucannotchooseshipitfromRussianWarehouse.
Ifokhopeyoucanunderstandit,andplaceorderfromChina,Bestwish
希望今天分享的这些站内信模板对大家有一些帮助!不管是想要通过站内信来打动买家下单购买，还是通过站内信处理好店铺的售后服务，都需要注意自己的话术，以免引起对方的误会，导致出现投诉哦!
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